Support & Contact Matrix
If you encounter any challenges, we are here to help. Use the matrix below to find the right person and the preferred way to reach them.
| Issue Type | Department/Contact | Preferred Channel |
|---|---|---|
| IT Infrastructure | IT Support Team | Microsoft Teams / Ticket |
| HR & Policies | HR Department | Google Chat / Email |
| Finance & Accounts | Accounts Team | |
| Development Tools | Engineering Lead | Microsoft Teams |
| Office Facilities | Admin Team | Microsoft Teams |
Contact Guidelines
To ensure your request is handled efficiently:
- Check Documentation First: Many common queries are already answered here in the Wiki.
- Context is Key: When reaching out, provide a brief summary of the issue and any steps already taken.
- Patience is Professional: Our support teams handle multiple requests; allow them reasonable time to respond during business hours.